mediselor

SERVICE REQUEST FORM

Our goal is to provide excellent warranty services for your products.
Before receiving the service, please take a moment to review and fill out the form below.
Our warranty does not guarantee loss, theft, or intentional damage
that does not interfere with the performance of the product.

WARRANTY SERVICE SPECIFICS:

Before sending the product, please follow the instruction bellow.

1. Please check the device with another Adapter and Portable Cell Phone Power Banks.
2. After, check the condition of the cable.
3. If you followed 1 and 2 steps and still have a problem please attach proof of photo and video in case of product defect or quantity discrepancy.
Due to the fact that our company is located abroad, according to the rules of the company, we are obliged to check the first and second steps before receiving the items.
4. Once our customer service team reviewed the proof, they will contact you.

Agree

Please be aware that

1. Our device uses a lot of energy at once, so please follow the instruction carefully.
2. The SHOT pressing time period 0.5-3 seconds, which is the best time for SHOT pressing.
3. If you press the shot button for a long time, energy will accumulate and the power turns off.
4. Pressing and holding the button for a long time may cause malfunction.

Agree

Paid/Free Repair Standards

1. Product repair or replacement decisions are made solely at the discretion of MEDISELOR's engineer.
2. PAID repair standards
- In case of the warranty period has expired.
- In case of failure to follow manual instructions.
- In case of failure caused due to use of consumables or replacements not specified by our company.
- In case of failure due to repairs by someone other than the head office engineer staff.
- In case of failure or damage caused by external impact or drop.
- In case of failure due to natural disasters (lightening, fire, earthquake, flood damage, tidal waves, etc.).
3. Free repair standards
- In case of failure of the performance and function of the product in normal use within the warranty.
- In case of the same problem occurs within 6 month after repair.

Agree

SHIPPING INSTRUCTIONS

Please remember that Mediselor does not cover the international shipping fee.
You may use any shipping service of your preference.
Please send the item is in its original package (device and adapter/plug/cable are necessary for check up).
We will need a tracking number; when you send us package ,insurance is not necessary.
Please ship the parcel with a “non-commercial value invoice”.
Please copy the address exactly as shown below:

1. Address for Consignee:

MEDISELOR
3F Apgujeong-ro 80 gil 34, Gangnam-gu, Seoul, Republic of Korea (06016)
TEL: +82 10 4282 8682. +82 2 518 8682

2. Cargo name:

Beauty machine part, defective device

3. Cargo value:

$10USD / PER PCS , (Total value of each shipment not over $100USD),
VAT number/TAX ID please leave this part empty. It's not require.

Repair Information Form Product

PLEASE RETURN THIS FORM WITH YOUR PRODUCT.
Please make sure you fill out each section of this form so we have the information and permission we need to fix your product as quickly as possible.
NOTE: If you need to update your address, please contact us.

Customer Information

Product Information

Product*

WHITE

BLACK

GZEL

ETC.

S/N :

Product Repair & Return Information

Problem*

POWER

NO PLASMA

LED

ETC.

Attachments

Other inquiries

Mediselor (hereinafter referred to as the "Company") values the personal information of customers and complies with the Act on the Promotion of Information and Communications Network Utilization and Information Protection.

Through the personal information processing policy, the company informs you about the purpose and method of using the personal information you provide and what measures are being taken to protect your personal information.

■ Items of personal information to be collected and methods of collection.

A . Items of personal information to be collected.

1. The company collects the following personal information for membership registration, consultation, and service application.

- When registering as a member: Email, login ID, password, name, phone number, address, country and tax number.

- When applying for service: member information, payment information.

2. Service use records, access logs, cookies, access IPs, payment records, and bad use records may be created and collected in the course of service use or business processing.

B. Collection method.

Collection through website, written form, bulletin board, e-mail, event application, delivery request, telephone, fax, generated information collection tool.

■ Purpose of collecting and using personal information.

The company uses the collected personal information for the following purposes.

A. Implementation of a contract on service provision and settlement of charges according to service provision.

Providing content, purchasing and paying fees, sending goods or billing, financial transaction identity authentication, and financial services.

B. Member management.

Personal identification, personal identification, prevention of illegal use of defective members, prevention of unauthorized use, confirmation of intention to join, confirmation of consent, handling complaints, and delivery of notices.

C. Use it for marketing and advertising.

Statistics on the delivery of advertising information such as events, identification of access frequency, or use of members' services.

■ Period of retention and use of personal information.

In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, the following information is preserved for the period specified for the following reasons.

A. Reasons for information retention according to the company's internal policy

Even if a member withdraws from membership, the member's information is stored for 5 years can hold.

B. Reasons for holding information under relevant laws and regulations.

If it is necessary to preserve it in accordance with the provisions of related laws, such as the Consumer Protection Act in e-commerce, etc., the company stores member information for a certain period prescribed by related laws as follows.

1. Records of contract or withdrawal of subscription.

- Reasons for preservation: Consumer Protection Act in Electronic Commerce.

- Preservation period: 5 years.

2. Records of payment and supply of goods.

- Reasons for preservation: Consumer Protection Act in e-commerce.

- Preservation period: 5 years.

3. Records of consumer complaints or dispute settlement.

- Reasons for preservation: Consumer Protection Act in Electronic Commerce.

- Preservation period: 3 years.

4. Log record.

- Reason for preservation: Communication secret protection law.

- Preservation period: 3 months.

Procedure and method of destruction of personal information.

In principle, after the purpose of collecting and using personal information is achieved, the company destroys the information without delay. The destruction procedure and method are as follows.
A. Destruction procedure.
The information entered by members for membership registration, is transferred to a separate DB after the purpose is achieved (separate filing cabinet in the case of paper) and in accordance with internal policies and other information protection reasons according to related laws (retention and use period).
Reference) It is destroyed after being stored for a certain period of time.
Personal information transferred to a separate DB will not be used for any other purpose other than being retained unless it is required by law.
B. Destruction method
Personal information stored in electronic file format is deleted using a technical method that cannot reproduce the record.

■ Personal information provided.

In principle, the company does not provide users' personal information to the outside world. However, exceptions are made in the following cases.

A. Where the users have agreed in advance.

B. Where there is a request from an investigative agency in accordance with the provisions of the Act or in accordance with the procedures and methods prescribed in the Act for the purpose of investigation.

■ Consignment of collected personal information.

The company entrusts and operates the service to an external professional company as follows.

A. Consignee: Companies that can be shipped at all times other than EMS, EMS EXPRESS, DHL, FEDEX, LOGICTICS, etc.

B. Details of consignment work: Delivery of goods and processing of return.

C. Subject to consignment: eximbay

D. Contents of consignment work: All e-commerce, PAYPAL, and account transfer payment processing using credit cards.

■ Rights of users and their legal representatives and how to exercise them.

A. Users can inquire or modify their registered personal information at any time, and may request cancellation of membership.

B. In order to inquire or modify users' personal information, click "Change Personal Information" (or "Modify Member Information", etc.) Correction or withdrawal is possible.

C. If you contact the person in charge of personal information protection in writing, by phone or by e-mail, we will take action without delay.

D. If you request correction of errors in personal information, the personal information will not be used or provided until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will notify the third party of the result of the correction without delay so that the correction can be made.

E. The company handles personal information that has been canceled or deleted at the request of the user as specified in the "Period of Retention and Use of Personal Information Collected by the Company" and cannot be viewed or used for any other purpose.

■ Matters concerning the installation and operation of an automatic personal information collection device and its refusal.

The company operates "cookie" that stores and finds your information from time to time. Cookies are very small text files sent to your browser by the server used to run the website and are stored on your computer's hard disk.

The company uses cookies for the following purposes.

A. Purpose of using cookies, etc.

1. Provide target marketing and personalized services by analyzing the frequency of access and visit time of members and non-members, identifying and tracking users' tastes and interests, and identifying the degree of participation in various events and visits.

2. You have the option of installing cookies. Therefore, you may allow all cookies by setting options in your web browser, go through confirmation whenever cookies are saved, or refuse to save all cookies.

B. How to reject cookie settings.

1. As a way to refuse to set up cookies, you can allow all cookies, go through confirmation every time you save them, or refuse to save all cookies by selecting options for your web browser.

2. Example of setting method (for Internet Explorer): Tools at the top of the web browser > Internet Options > Personal Information

3. However, if you refuse to install cookies, there may be difficulties in providing services.

■ Civil service regarding personal information.

In order to protect customers' personal information and handle complaints related to personal information, the company designates related departments and personal information protection officers as follows..

A. Person in charge of personal information protection.

Name: Jeong Yeonjoo

Position: Sales marketing

Phone number: 02-518-8682

Email: ms@mediselor.com

B. Person in charge of personal information protection.

Name: Kim Eunjin

Position: CEO

Phone number: 02-518-8682

Email: ceo1@mediselor.com

C. You can report any personal information protection-related complaints arising from using the company's services to the personal information protection officer or department in charge.

D. The company will promptly and sufficiently respond to users' reports.

I agree to the collection and use of personal information.

Submit

A/S

SERVICE REQUEST FORM

WARRANTY SERVICE SPECIFICS:

Please be aware that

Paid/Free Repair Standards

SHIPPING INSTRUCTIONS

1. Address for Consignee:

2. Cargo name:

3. Cargo value:

Repair Information Form Product

Customer Information

Product Information

Product*

Product Repair & Return Information

Problem*

Other inquiries